Terms & Conditions

Booking with us signifies a contractual agreement bound by our Terms and Conditions, which are considered accepted upon booking. Payment of a deposit also confirms acceptance of these terms.

• To secure your reservation, a deposit amounting to 50% of the total booking amount is required 31 days prior to your arrival date (91 days for Peak season reservations). For bookings made within 8 days of arrival, a 100% deposit is necessary.
• Deposits can be settled via EFT or by providing complete credit card details for manual processing. Guests must sign the sales slip upon arrival if credit card details are provided.
• If the confirmation deposit is not paid within the designated time frame and no alternative arrangements are made in writing, the reservation will be automatically cancelled.
• The remaining accommodation balance is due 8 days before arrival.
• Children of all ages are warmly welcomed. One child aged 0 to 3 years can stay free of charge in a child’s cot/crib.
• We reserve the right to relocate guests to a room of similar standard if necessary.
• Complimentary off-street parking (unenclosed) is available without the need for prior reservation.
• All transactions will be processed in South African Rands (ZAR).
• All rates are inclusive of 15% Value Added Tax (VAT).
• While rates are subject to change without prior notice, confirmed reservations will always be honoured at the agreed-upon rates. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings.

We understand the importance of flexibility, but in order to maintain the efficiency of our operations, we must enforce certain policies regarding cancellations. When you reserve a room at Mandalay Guest House, we commit to holding that room exclusively for you on the dates you’ve selected. In return, we rely on customers who made reservations in advance to give fair notice of cancellation. One room at Mandalay Guest House represents a significant portion of our overall capacity, and cancellations can greatly impact our business for any given day.

We hope our guests will find our cancellation policy fair and reasonable, and by confirming a reservation, you agree to adhere to these terms:

• Only written cancellations will be accepted, which will be acknowledged by our reservations office.
• In the event that a booking is cancelled for any reason, the following shall apply:
  31 or more days prior to arrival – NO cancellation fee
  30 – 22 days prior to arrival – 25% cancellation fee
  21 – 8 days prior to arrival – 50% cancellation fee
  7 days prior to arrival – 100% cancellation fee
  Peak Season Cancellation Terms (16 December – 15 January annually)
  91 or more days prior to arrival – NO cancellation fee
  90 – 31 days prior to arrival – 50% cancellation fee
  30 – 0 days prior to arrival – 100% cancellation fee
• No shows and early departures will incur a 100% cancellation fee. Guests will be considered “No Shows” if they haven’t arrived by 07:00pm (19h00) unless prior notification has been given.
• Any changes to the reservation dates will be treated as cancellations and are subject to the corresponding cancellation fees.
• Cancellation fees apply regardless of whether a deposit has been paid.
• All refunds are subject to a 10% administrative fee of the refundable amount (minimum R50.00) and will be processed within 7 working days. For international bank transfers, an additional charge of R185.00 will apply.
• In cases where guests must cancel due to circumstances beyond their control, we will make every effort to resell the accommodation. However, if this is not possible, the person making the reservation remains legally liable to pay for the full stay booked.
• We strongly recommend that all guests obtain travel insurance that includes cancellation coverage.